frequently asked question
Question. Is there a guide in the raft with us?
Answer. Yes every boat has a qualified and certified rafting guide in it.
Question. What do I need to bring?
Answer. You will need a swimsuit and a towel. There are showers and a sauna after the trip. Anything valuable should be left behind at your accommodation.
Question. Can my friends or family watch while I go rafting?
Answer. Due to the nature of the terrain, and that the river is far below, it is not possible to view the rafting, however there is an opportunity to stand by the last rapid on the river as they come through. Timings can depend on river levels so you may need to wait a while to ensure you friends or family don't miss you.
Question. Do I have to be able to swim?
Answer. Water confidence although not essential is recommended.
Question. What shoes should I wear?
Answer. We provide wetsuit booties so you can wear your normal shoes to get to the rafting base.
Question. I see you raft in the winter as well, will I be cold?
Answer. The temperature of the water can vary on the time of year and the water level, however you will be provided with waterproof booties, a full length 5mm wetsuit as well as a 5mm jacket, spray-jacket and life jacket. These should keep you adequately warm and the 'paddling action' certainly keeps that blood flowing too. We have additional neoprene socks and gloves for the winter rafting.
Question. Can I bring my camera?
Answer. We recommend that cameras are left behind at the hotel as we cannot guarantee their safety against damage even if waterproof. However if you would still like to take a camera on the rafting trip, we recommend the cheap disposable waterproof cameras which we also have for sale. Otherwise there is professional photography available for purchase upon completion of your trip.
Question. Can I wear sunglasses/ prescription glasses or contact lenses?
Answer. Yes you can, however we do recommend a sports strap or tie for glasses. Once again remember we can't guarantee the safety of your glasses so if you can do without them then do.
Question. How many people in a raft?
Answer. The rafts are large enough to carry six or seven people plus your rafting guide. If you're travelling with friends or in a group, we can generally organise it so that you are together in the same raft.
Question. How long is the raft trip?
Answer. The duration of the trip varies dependant on the river speed, the water level and time of year. Generally the river trip can be between 1 & 1/2 to 2 & 1/2 hours on the water.
Question. Do I need to tip my guide?
Answer. Tipping is not normally expected, however if you feel you would like to show your appreciation that is totally at your discretion.
Question. How far is the rafting from town?
Answer. Approximately 10 minutes drive from town.
Question. Do you speak English?
Question. What is the minimum/ maximum age?
Answer. The minimum age for rafting is 14 years, with a minimum weight of 40kg. Maximum age for rafting is 65 years, with a maximum weight of 120kg.
Question. Is there a minimum / maximum weight limit?
Answer. The minimum weight allowed is 40 kg, and maximum weight allowed is 120 kg. and you are physically fit and able to swim.
Question. What is the possibility of falling out the boat?
Answer. That often depends on the river levels but there is always a chance that participant's may fall out of the raft. The guides are trained to deal with this. There is a full safety briefing before you commence your rafting trip explaining what to do.
Question. Are there seatbelts in the raft?
Answer. No but you will be instructed by your guide how to brace yourself in the raft to minimize the chance of falling out.
Question. Can I wear my jeans under the wetsuit?
Answer. No. We recommend you only wear swim wear as wetsuits work best when they are close to your skin. Any clothing such as cotton t-shirts or jeans under the wetsuit prevent it from working effectively.
Question. Will I get wet?
Answer. Yes - but you will be in a wetsuit. White water rafting is a great activity for rainy days as you are going to be wet anyway!
Question. Do I need to book this trip in advance?
Answer. Yes - as during peak seasons, space can be limited. This is also true for mid winter and school holidays.
Question. What is the maximum number of people on a trip?
Answer. This can depend on the amount of guides working on a particular day but with prior notice, we can carry groups up to 200 people on any one trip.
Question. What is your cancellation policy?
Answer. We require 24 hours notice for cancellation to get a full refund, after that a portion of the cost is retained.
Question. Can I go if I have a medical condition?
Answer. Some medical conditions may prohibit you from whitewater rafting but most will not. It is very important however that if you do have a medical condition that you let staff know prior to rafting. If you require medication for your condition, you will need to bring that with you incase it is needed.
Question. Can I raft if I am pregnant?
Answer. No. Our policy is that we don't allow anyone who is pregnant on grade 3 or above rivers. There is a risk that a pregnant person could sustain a blow to the abdomen either through falling out the raft, from a paddle from another client or someone falling against them.
Question. What happens if it is raining?
Answer. Whitewater rafting will still go ahead if it is raining, you are going to get wet anyway and the river is normally at its' best then. We will not refund if you decide to cancel at short notice due to rain or bad weather.