Resort Reservation Policy:
01. Check-In time is 12 noon and Check-Out Time is 10 AM.
02. If our Check-In/Out timing does not suit your holiday program, kindly inform us about the same. Necessary room allotments can be arranged on prior information, subject to availability, and may be chargeable by us directly.
03. The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.
04. Please carry a valid government issued photo identity and address proof with you for Check-In Procedure. The identification proofs accepted are Drivers License, Voters Card, Passport, Ration Card. Without valid ID the guest will not be allowed to check in. PAN Card is not accepted as a valid Identity Card.
05. The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
06. The room tariff excludes GST. The amount paid for the room does not include charges for optional services and facilities (such as Buffet Lunch, Buffet Dinner, River Rafting and any other adventure activities). These will be charged at the time of check-out.
07. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or is resulted from a mistake or error.
08. Any reservation/booking is subject to release without required payment is received.
09. 50% payment to be made to confirm any booking.
10. Child below aged 6 years will be complimentary with parent bed.
11. Child aged 6 to 12 is chargeable @50% for Package.
12. Early check-in or late check-out is subject to availability and may be chargeable by the Resort.
13. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.
14. The particular picture of a room as shown in website may be different due to technical variance in design setup.
15. Part of the day is counted as full day.
16. Skip of any item of package is non-accountable.
17. No refund is made for cancellation of confirm booking.
18. No cancellation or alteration is allowed after booking,100% charge against no show.
19. Breakfast timings are 07:30 AM to 09:30 AM after that all requests will be chargeable.
20. Lunch timings are 01:00 PM to 03:30 PM after that all requests will be chargeable.
21. Evening-Snacks timings are 07:30 PM to 09:30 PM after that all requests will be chargeable.
22. Dinner timings are 09:30 PM to 11:00 PM after that all requests will be chargeable.
Note : Above are the Reservation rules but we will put our best possible efforts serve you best.